A leading client has an exciting new vacancy for an eCommerce Product Manager who is passionate about customer journey. This is a pivotal role within the organisation – central to the realisation of our ecommerce strategy.

• Product roadmap development – having foresight to balance complex client requirements against wider ecommerce themes, ensuring delivery teams prioritise work that represents the highest value
• Tracking initiatives delivered against agreed performance KPIs
• Preparation of collateral/updates (alongside Marketing team) to help embed a strong ecommerce cultures
• Working closely with other Product Managers to ensure continuous, optimised journeys across the entire platform customer experience
• Quantitative performance insight – working with BI/CRO teams to identify weaknesses and opportunities to improve conversion

• Qualitative insight – representing the voice of the consumer in everything we do through testing & research to develop frictionless experiences
• Conducting competitor reviews
• Challenge, drive and manage key payments & finance partners.
• Market analysis – consumer insight and suitable partner identification for key requirements globally – at times in developing markets with varying technical/regulatory frameworks
• Work collaboratively with Customer Success/Support colleagues to roll out new initiatives efficiently across our client base
• Ensure Technical Strategy/Delivery teams are consulted on future developments in order to plan robust, sustainable technical architectures
• Act as an escalation point for platform defects, balancing prioritisation alongside other initiatives when required