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      Job Reference No: 4313

      Employment Type: Permanent

      Contract Supervisor

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      Location: Normanton Salary: £30,000

      A leading multi model logistics business is looking for a Customer Service Supervisor to join their Normanton site. As a Customer Service Supervisor you will be responsible for assisting the customer through the delivery journey; leading a team of 4 and assisting with any escalation points required for the customer. The role is a permanent position directly with the company.

      As Customer Service Supervisor you will lead a team of 4 Customer Service Representatives and work with the Transport team to deliver against customer expectations. The role will be hands on and you will be required to assist with all customer service and administrative duties that your team encounter whilst also taking responsibility for any points of escalation. You will be heavily involved in KPI and Reporting for the client and internal stakeholders. As Supervisor you will also assist with training the team.   

      The right person will have a background in Customer Service and Administration and ideally have some experience managing a team. It would be very beneficial if the right candidate had experience in a Transport or Logistics environment. Ideally the person will be confident; strong communicator and able to work under pressure. The right candidate would need to be confident working on Microsoft Outlook; Excel and Word.

      The role will be based in their Normanton site working Monday – Friday; 45 hour working week with some flexibility required around start time usually 7am/8am/9am.  On offer is a salary of £30,000 - £32,000 per annum depending on experience. The company can offer a friendly working environment in a brand new facility; additional company benefits and opportunities to progress within the business.

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