Application Integration Engineer required to work on contract for a leading Managed Service Provider client. 
 

Respond and action work packages logged by Transition and Design

Respond and action pre-requisite activities logged by Design and Transition

Learn and deploy required internal tools sets in line with Service Design.

Work with team members to ensure a managed workload.

Provide assistance to Team members and Analysts as required.

Escalate potential service issues initially with Team Leader/Service Desk Managers/Service Delivery Managers.

Recommend and deploy changes via the change management process when required.

Work with consultants to better understand issues and resolutions.

Provide technical assistance to on-going projects and the transition of new customers when required.